Introduction

COMPLET-ED Pty Ltd manages personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. We are committed to protecting the privacy and personal information of our clients. This includes, but is not limited to, applicants for positions, students enrolled in training programs, apprentices and trainees, employers, and government agencies.

The types of personal information we collect

We collect personal information that is necessary to provide our services and to meet the requirements of our Training Provider Partners and relevant State and or Federal Government Departments.

The type of information collected may vary depending on the individual or organisation, but may include:

• Full legal name

• Residential address

• Contact phone numbers

• Email address

• Date of birth and residency status

• Current or previous employment details and dates

• Qualifications, work history, resumes, and application information

• Driver’s licence and or Medicare card number

• Unique Student Identifier (USI)

• Visa status or visa type

How we collect and hold personal information

Where practical, we collect personal information directly from individuals or organisations, such as employers. Information may be collected through eligibility spreadsheets, student declaration forms, interviews, meetings, phone conversations, or materials provided by the individual such as resumes or business cards.

We may also collect information through our website and other digital platforms, including online applications, placement submissions, and email correspondence.

Our website may use temporary session cookies or permanent cookies to recognise your browser and track pages visited. You can disable cookies through your browser settings. Please note that disabling cookies may limit your ability to use some features of the website.

Purpose of collecting, using, and disclosing personal information

All personal information is collected by lawful and fair means and is used or disclosed only for the primary purpose for which it was collected.

This typically includes:

• Assessing eligibility for State or Federal Government funding

• Communicating with clients, suppliers, and business partners

• Managing and delivering our services

• Meeting legislative and regulatory obligations

• Conducting pre-employment checks

• Marketing our services

Availability of this policy

This Privacy Policy is available on the COMPLET-ED Pty Ltd website. A copy can also be provided free of charge upon request.

Anonymity and pseudonyms

Where required by Australian law, we may not be able to deal with individuals who do not identify themselves or who use pseudonyms.

Collection of sensitive information

Sensitive information is only collected where it is reasonably necessary or directly related to our functions or activities. This information will only be collected with the individual’s consent.

Unsolicited personal information

If we receive personal information that we did not request, we will assess within a reasonable period whether the information could have been collected lawfully. If not required, the information will be destroyed or de-identified.

Notification of collection

Where possible, we will take reasonable steps to notify individuals if we collect their personal information from a third party.

Use and disclosure of personal information

Personal information collected for a specific purpose will only be used for that purpose unless the individual has consented to its use for a secondary purpose.

Direct marketing

We do not disclose personal information for direct marketing purposes unless:

• The individual has provided consent

• The individual has requested to receive marketing material

• The individual has contacted us directly

Cross-border disclosure

We do not disclose personal information to overseas recipients.

Government-related identifiers

We do not adopt government-related identifiers as our own unless required or authorised by Australian law.

We do not use or disclose government-related identifiers unless:

• It is necessary to verify an individual’s identity

• It is reasonably necessary to meet obligations to an agency

• It is required or authorised under Australian law

Accuracy and quality of information

We take reasonable steps to ensure that personal information is accurate, up to date, and complete.

Security of personal information

We take appropriate measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

All personal information is stored on secure servers. Information that is no longer required is destroyed in accordance with Australian legislation.

Correction of personal information

Individuals may request corrections to their personal information to ensure it is accurate and complete. Requests can be made by contacting the Privacy Officer at [email protected]. We will take reasonable steps to update the information promptly.

Access to personal information

You may request access to personal information we hold about you. We will respond within a reasonable timeframe and may require proof of identity.

A reasonable fee may apply for the time and effort involved, but it will not be excessive.

If access is refused, we will provide written reasons and outline available complaint mechanisms. Access may be refused in certain circumstances, including where:

• Access would pose a serious threat to health or safety

• The request is frivolous or vexatious

• The information relates to legal proceedings

• Providing access would be unlawful

• Access would prejudice negotiations

Complaints

Privacy complaints can be made by emailing [email protected]. All complaints are treated seriously, promptly, and confidentially.

We will acknowledge receipt of your complaint, investigate the matter, and inform you of the outcome within a reasonable period after completing the investigation.